SSE Advisory Board

The Service Systems Engineering Advisory Board was created to better prepare graduates of the department to make contributions that have positive impacts on the service sector. The board is composed of distinguished alumni and industry experts who are best positioned to provide valuable input and guidance to the department through this process. This group meets with department faculty and staff twice per year to provide input and feedback for the program.

Current members

  • John Brennan (’65 M.S.)
    Chairman and CEO (Retired)
    ICT Group, Inc.
  • Nicholas V. Chavlovich (’70 IE)
    First Vice President (Retired)
    Mellon Private Wealth Management
  • Christopher DeFlitch, M.D.
    Chief Medical Information Officer
    Penn State Hershey Medical Center
  • Sherri Fike (’82 CMPSC)
    Vice President, Mission Assurance (Retired)
    Ball Aerospace and Technologies Corporation
  • Paul Funari
    Vice President, UPS Security Services (retired)
  • Jerry Goldress (‘54 IE)
    Chairman and CEO (retired)
    GGG, Inc.
  • Naren Gursahaney (’83 ME)
  • John D. Kauffman (’75 IE)
    Senior Vice President (Retired)
  • Utpal Mangla, MBA
    General Manager
    IBM Cloud Platform, Distributed, Edge, Sovereign Cloud & Ecosystem Partnerships
  • Bradley J. Mitchell (’84 IE)
    S4 Consulting, Inc.
  • Suryavamshi M. Murthy, Ph.D. (’96 ME)
    Chief of Digital Service Systems (On-Wing), Engineering for Services (U.S.)
  • Travis Nichols (’03 IE)
    Managing Director, Investment Banking
    Tudor, Pickering, Holt & Co.
  • Wendi Runyon (’94 IE)
    Vice President
    Schneider Electric
  • Charles R. Schneider (’62 ME) – Chair
    Chairman and Founder (Retired)
    U.S. Security Associates, Inc.
  • Alan Smith (’85 IE, ’87 IE)
    Vice President of Institutional Portfolio Management
    Western Governors University
  • Jim Spohrer, Ph.D.
    Co-Founder and Board of Directors
  • Susan Steadman (’83 IE, ’89 MBA)
    Director, Finance and Administration (Retired)
    Central Pennsylvania Food Bank
  • Jack Steele (’68 IE)
    Executive Director The Advisory Board Company
  • Ryan Wiener (’00 IE)
    Senior Vice President
  • James Wilk (’90 IE)
    Director of Global Alliances
    Tecsys, Inc.


SSS encompasses the study, design, and implementation of new systems that improve the processes and efficiencies of the service sector. With origins dating back to 2003, our mission is to contribute to engineering the 21st century economy. As 80% of our country’s economy falls in the service sector, it is vital to expose students to the abundance of engineering opportunities in these labor-intensive industries.

Service Systems Engineering

The Pennsylvania State University

University Park, PA 16802