History of SSE

Milestones of Penn State’s Service Systems Engineering

2003   Service Enterprise Engineering Board established
2006   Capstone design becomes required for undergraduate students
2007   SEE Center established; Marcus Chair appointed
2010   Service Engineering becomes a permanent course
2012   Service Engineering defined as a Ph.D. area
2014   SEE 360 Initiative conceptualized
2015   SEE 360 mission and metrics defined, SEE minor proposed
2016   SEE fellows and scholars student mobile app: Quick Predict; SEE 360 portal
2017   Annual SEE Student Competition; Service industry field trips; SEE panels
2018   SEE minor established
2019   First IISE Outstanding Service Systems Innovation Award presented
2021   Name changed to Service Systems Engineering

About

SSS encompasses the study, design, and implementation of new systems that improve the processes and efficiencies of the service sector. With origins dating back to 2003, our mission is to contribute to engineering the 21st century economy. As 80% of our country’s economy falls in the service sector, it is vital to expose students to the abundance of engineering opportunities in these labor-intensive industries.