a student works on a project in a lab

Service Systems Engineering

SSE’s mission is to contribute to the College of Engineering’s and the Harold and Inge Marcus Department of Industrial and Manufacturing Engineering’s strategic goals to enhance our students’ fundamental educational experience, awareness of the societal challenge in the United States where 80% of the workforce is employed in the service sector, access to the entrepreneurial opportunities of the sector and collaboration with industry and alumni partners to improve the productivity and quality of the service sector.



SSS encompasses the study, design, and implementation of new systems that improve the processes and efficiencies of the service sector. With origins dating back to 2003, our mission is to contribute to engineering the 21st century economy. As 80% of our country’s economy falls in the service sector, it is vital to expose students to the abundance of engineering opportunities in these labor-intensive industries.

Service Systems Engineering

The Pennsylvania State University

University Park, PA 16802