three people work on a problem at a whiteboard


The Service Systems Engineering program (SSE) has developed groundbreaking solutions for organizations through engineering for the delivery of services to both internal and external clients and customers. SSE delivers measurable and sustainable improvements in productivity, customer service, and organizational financial performance.

Are our industrial engineering students the right fit for your company? Don’t miss out on the chance to meet the students working with industry to improve service processes. Our industrial engineering students intern, co-op and go on to work for notable companies such as Boeing, FedEx, UPS, Disney, and more. To discover if our students are the right fit for you, contact us!

Industry Testimonials

“We are excited to continue our work with SSE faculty, students, and the proposed Center for Smart Services. We hope to empower future engineers with professional and applied skills in the industrial internet-of-things, data analytics, services, and smart staffing to elevate their capabilities, the customers they serve, and our economy.”
—Jeremy Frank, KCF Co-founder and CEO

“After seeing the first-hand benefits, we are partnering with SSE to develop future data-driven analytics tools to improve our clients IT and wireless experiences. I am excited for the potential Center for Smart Services.”
—Anita Woodman, IE alumnus, Penn State IT, Infrastructure, Customer Experience

“Our work with SSE has made a significant impact on understanding our snow removal operations. The ROARS software developed through our joint efforts enables decision makers to assess operational conditions and make decisions quickly with changing weather conditions.”
—David Gray, Former Senior Vice President for Finance and Business/Treasurer at Penn State

bar chart showing productivity improvement in various sectors



SSS encompasses the study, design, and implementation of new systems that improve the processes and efficiencies of the service sector. With origins dating back to 2003, our mission is to contribute to engineering the 21st century economy. As 80% of our country’s economy falls in the service sector, it is vital to expose students to the abundance of engineering opportunities in these labor-intensive industries.

Service Systems Engineering

The Pennsylvania State University

University Park, PA 16802