two students discuss a research poster at a poster presentation

Service Enterprise Engineering Minor

Most applicable for students in industrial engineering, health policy administration, and human development and family studies, the service systems engineering minor helps students learn how to apply industrial engineering techniques to process in supply chain management, hospitals, nonprofit organizations, retailers, banks, financial institutions, airlines, and more.

More than 60% of graduated industrial engineering students have started their careers in the service sector. Students with experience and education in Service Systems Engineering can be more marketable to service sector employers. Industries that have hired these individuals include consulting, retailing, supply chain, logistics, distribution, transportation, government, entertainment, financial analyst, revenue management, and health care services.


Service Enterprise (Systems) Engineering is the study, design, and implementation of new systems that improve the processes and efficiencies of the service sector, in which 80% of the United States workforce is employed. The minor answers a critical need for operational expertise in health care and human service fields. Students completing this minor will gain an understanding of applying industrial engineering and operations research tools for modeling, analysis, design, and control of service enterprise.


The minor requires 18 credits of coursework as follows:

Prescribed courses:

IE 460: Service Systems Engineering
IE 478: Retail Service Engineering

Select six credits from:

IE 302, IE 322, IE 323, IE 330, IE 402, IE 405 or MATH 484, IE 424, IE 467, IE 468, and IE 480 WAC.

Select six credits from:

HPA 332, HPA 433, HPA 442, HPA 475, HDFS 311, and HDFS 455

NOTE: All course descriptions can be found in LionPATH.

Entrance to Minor

Students can register for the service systems engineering minor through LionPATH.


Dr. Vittal Prabhu, Professor and Charles and Enid Schneider Faculty Chair in Service Systems Engineering, oversees the service enterprise engineering minor. For more information, contact him at



SSS encompasses the study, design, and implementation of new systems that improve the processes and efficiencies of the service sector. With origins dating back to 2003, our mission is to contribute to engineering the 21st century economy. As 80% of our country’s economy falls in the service sector, it is vital to expose students to the abundance of engineering opportunities in these labor-intensive industries.

Service Systems Engineering

The Pennsylvania State University

University Park, PA 16802